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Shipping Policy

Shipping Fee

Most products bought from could enjoy freeshipping. To check the shipping fee to your country, please enter check out page by adding the product to your shopping cart.

For HeimVision Cloud 

Please NOTE:

1. HeimVision Cloud ONLY supports HM202, HM203, HM205 and HM211 cameras currently; 

2. HeimVision Cloud is sold by activation code thus we do NOT support refund for HeimVision Cloud plans. 

3. Please input your PayPal email to receive the activation code for your property safety. Activation code will be sent within 1 workday. (If you have not received the email, please check the Junk Email folder or check whether the email has been rejected. Contact if you still have not received the email.)

For Other Physical Products at HeimVision Official

Where We Ship 

All the order will need 2 business days for prepare and package, not including Saturday and Sunday. We will send you an email when your order has been shipped. (If you have not received the email, please check the Junk Email folder or check whether the email has been rejected. Contact us if you still have not received the tracking number.)

The products will be arranged from our overseas warehouse (in DE, US, etc.) in advance.



Shipping Carrier

Shiping Time

North America

United States, Canada, Mexico

DHL / FedEx / USPS / UPS

3~15 Business Day

5~15 Business Days


France, Germany, Spain, Portugal, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, United Kingdom, Switzerland

DHL / FedEx / USPS / UPS

3~15 Business Day

6~15 Business Days


Australia, New Zealand

DHL / FedEx 

6~15 Business Days


Singapore, Malaysia, Thailand, Hong kong,Korea,Macao

DHL / FedEx

5~15 Business Days

Other  area

Other countries/regions not covered by the above

DHL / FedEx / USPS / UPS

7~15 Business Days

Note: Due to the impact of COVID-19, shipping time may vary. As always, we try our very best to serve every one of our customers. 

About Custom Tax

Taxes for importing goods/services may be charged and regulated by the local country. HeimVision is not responsible for covering the import tax on its products or services. The shipping rates may differ regarding the different import taxation policy. For more information, please contact your local representative. All returning costs caused by failure of receiving the packages/products will be covered by the customer.

Payment Information

Shopping on HeimVision is safe, fast and convenient. To make life easier, we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at HeimVision, your privacy and online security are always guaranteed. 

PayPal: The most convenient payment method in the worldHeimVision primarily uses PayPal to process secure payments. Through PayPal, we accept Mastercard, visa, American express, discover, and bank transfer (debit card).