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Shipping Policy

About Our Shipping Countries

To check if the shipment is available to your country, please enter check out page by adding the product to your shopping cart.

For HeimVision Cloud 

Please NOTE:

1. HeimVision Cloud ONLY supports HM202, HM203, HM205 and HM211 cameras currently; 

2. HeimVision Cloud is sold by activation code thus we do NOT support refund for HeimVision Cloud plans.

3. Please input your PayPal email to receive the activation code for your property safety. Activation code will be sent within 1 workday.

For Other Physical Products at HeimVision Official

Where We Ship 

All the order will need 2 business days for prepare and package, not including Saturday and Sunday. 

The products will be arranged from our overseas warehouse (in DE, US, etc.) in advance.


Including countries

Overseas Warehouse

North America

United States, Canada

3~5 Business Day

3~15 Business Day

France, Germany, Spain,Portugal, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia


Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland

3~5 Business Day

3~15 Business Day

Romania,Slovakia,Slovenia, Sweden, United Kingdom

Note: Orders to these remote areas may not be available at present: 

• Germany: Busingen (ZIP Code:78266) 

• the United Kingdom: St Helena, Pitcairn Islands, Montserrat, Gibraltar, Cayman Islands, British Virgin Islands, British Indian Ocean Territory, Bermuda, Anguilla 

• Italy: Vatican City, San Marino, Livigno, Campione D'Italia 

• Denmark: Greenland, the Faroe Islands 

• Finland: Åland Eilanden (ZIP Code range: 2200-2299) 

• Portugal: Madeira, Azores, areas with ZIP Code range: 9500-9900, 9000-9499 

• Greece: Mont Athos

About Custom Tax

Taxes for importing goods/services may be charged and regulated by the local country. HeimVision is not responsible for covering the import tax on its products or services. The shipping rates may differ regarding the different import taxation policy. For more information, please contact your local representative. All returning costs caused by failure of receiving the packages/products will be covered by the customer.

Payment Information

Shopping on HeimVision is safe, fast and convenient. To make life easier, we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at HeimVision, your privacy and online security are always guaranteed. 

PayPal: The most convenient payment method in the worldHeimVision primarily uses PayPal to process secure payments. Through PayPal, we accept Mastercard, visa, American express, discover, and bank transfer (debit card).